April 17 2011

New client tips

by Barbie in Company News

We often field similar questions from new clients, so I thought this would be a good place to address some of those FAQs:

  • Pay: We now ask our clients to pay using PayPal. It’s more efficient for both of us than sending a check, and it’s just as secure. If there are extenuating circumstances that prevent you from using PayPal, we can often accommodate them. However, please tell us right away so that we can work out any payment issues before — and not after — the project is complete.
  • Phone meetings: We work with clients all over the country, so face-to-face meetings rarely — if ever — take place. The advantage to Carpenter Doc is that we can complete the project electronically, which is a time saver for both the writer and the editor. We are available by phone, but it is easier to get a hold of us via e-mail, which we are checking regularly throughout the week. So, we ask that you use e-mail for everything from a quote request to a quick question.
  • Extra charges: If you request a phone meeting outside of the initial quote request, we charge the same hourly rate for the phone meeting. When we’re talking with you about your project over the phone, that means we’re not working on other pressing projects. Thus, we charge for our editorial phone consultation at the same rate.
  • Quick fixes: If you notice an easy-to-fix formatting issue with your paper (say, your Table of Contents won’t update correctly), we can fix that for no charge. Just send us an e-mail, and we’ll fix that issue right away.

If you have any project-specific questions about our services, don’t hesitate to contact us!